[separator headline=”h2″ title=”Memberships FAQs”]
As a non-profit organization that relies heavily on membership and attendance for support, we must prevent misuse of our memberships cards. We try hard to keep our membership prices affordable. If families and neighbors shared memberships, our revenue would be severely reduced and we would have little choice but to raise our prices. Thank you for understanding our policies and the need to enforce them. Help us keep memberships affordable for everyone!
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[tabgroup][tab title=”New/Renewal Memberships”]
[toggle title=”How can I become a new member?” open=”true or false” icon=”comment”]
*Visit our front gate membership office in person (open daily 9am-4pm)
*Join online using your credit card
[/toggle][toggle title=”How do I renew my membership?” open=”true or false” icon=”comment”]
*Visit our front gate membership office in person (open daily 9am-4pm)
*Join online using your credit card
*Save cards from last year for quick and easy processing! Your current membership cards will be updated with your new expiration date. [/toggle] [toggle title=”When and how will I receive my membership cards and other materials?” open=”true or false” icon=”comment”]
In the interest of staying green, we are transitioning to digital membership cards. Digital Membership Cardholders will receive a welcome letter and digital membership cards via email in a couple of weeks. (This letter can also be used as a travel pass to visit other Zoos.)
Wallet/Key-fob Cardholders cards will be updated.
For Zookeeper and above memberships, guest passes will be attached to your account for use at your convenience; just request your tokens and decal at the entry window next time you visit. If you wish to visit the Zoo before receiving your cards, just bring a photo ID to the gate to be admitted.[/toggle] [toggle title=”Why haven’t I received my membership card?” open=”true or false” icon=”comment”]It may take 14 days or more to receive your digital membership card. Please check your email inbox and spam folder within this timeframe. Allow for longer wait times during prime season in warmer months, or promotional sales.
[/toggle] [toggle title=”Do you have any discounted memberships?” open=”true or false” icon=”comment”]We offer the following discounts:
*Senior Individual Memberships (55+) are $5 off
*College Students $5 off (must purchase in person with proper identification)
*Evansville/Vanderburgh County employees 25% off one membership per year (must purchase in person with proper identification)
*Watch our website and social media for any seasonal discounts or specials.[/toggle] [toggle title=”If I become a member while visiting the Zoo, can I use my admission fee as a credit?” open=”true or false” icon=”comment”]Yes. You may stop by our membership office before you leave the day of your visit to purchase your membership and apply that day’s tickets. Or, call our membership office at 812-435-0816 within 24 hours to complete this transaction by phone.[/toggle] [toggle title=”Can my nanny/babysitter bring my child to the Zoo?” open=”true or false” icon=”comment”] Your children can be admitted on your membership without you being present, but in order for a nanny/babysitter to use the membership, they must be one of the adult named members. Otherwise, they need to pay admission for themselves, or have their own membership.
[/toggle] [toggle title=”I have a family membership, but sometimes Grandpa/Grandma want to join us. Do you have a membership that would cover all of us?” open=”true or false” icon=”comment”] No, we do not offer multi-generational memberships. However, one of our Zookeeper memberships ($75) may meet your needs, as it comes with four one-day general admission tickets. This will allow you to occasionally bring a guest not on your membership, without having to pay additional admission.[/toggle][/tab]
[tab title=”Gift Memberships”][toggle title=”How can I purchase a gift membership for someone else?” open=”true or false” icon=”comment”]
To purchase or renew a membership gift:
* Visit our gate membership office (open daily 9am – 4pm) in person to purchase a gift certificate for giving or call the membership office at 812.435.0816.
* Purchase online as a gift. You can add a custom message with your online gift membership purchase.
[/toggle] [toggle title=”I want to purchase a gift membership, but I don’t know the recipient.” open=”true or false” icon=”comment”]No problem! Gift certificates are available for purchase in our membership office (open daily 9am – 4pm) or call the membership office at 812.435.0816.
[/toggle] [toggle title=”How do I renew a membership for someone else?” open=”true or false” icon=”comment”]
*Visit our front gate membership office to purchase a gift card, or to update the gift recipient’s current membership card.
*Purchase online as a gift and we will send the recipient an e-notification. Their digital cards will follow in a couple of weeks.[/toggle] [toggle title=”When and how will my gift recipients receive their cards?” open=”true or false” icon=”comment”]
Gift recipients will receive an email with your personal message within 5 business days of purchase, allowing them to begin using their membership. Membership card processing may take up to two additional weeks, and will be emailed to the gift recipient.
[/toggle][/tab][tab title=”Membership Benefits”][toggle title=”I want to visit another Zoo. Does my Mesker Park Zoo membership entitle me to a discount there?” open=”true or false” icon=”comment”]One of the great benefits of being a Mesker Park Zoo member is free or discounted admission to other AZA reciprocating zoos and acquariums. Check the AZA LIST to see which facilities offer free or discounted admission to our members. To receive your discount:
* Digital Membership Cardholders (Membership cards that are received via email): Present your current Mesker Park Zoo membership card to the reciprocating facility with a photo ID.
*Wallet/Key Fob Cardholders: Must present a Mesker Park Zoo TRAVEL PASS along with your membership card and photo ID. Request a travel pass online and allow five (5) business days for processing.
Participating zoos and aquariums may be added or removed, and reserve the right to offer different admission disconts depending on the season or special activities taking place. It is always a good idea to call ahead to the zoo or acquarium prior to your visit to confirm the details of their offer.[/toggle] [toggle title=”Why should I provide my email?” open=”true or false” icon=”comment”] Our system recognizes your membership by your email. You will need to register your membership online to receive discounts and benefits, including free special event Etickets. REGISTER TODAY
[/toggle][toggle title=”Do you have any exclusive Member Events?” open=”true or false” icon=”comment”]Most special events that take place during regular Zoo hours are free to members. Watch for special member event discounts in the member E-newsletters, our website, or Facebook.
[/toggle][toggle title=”Do members pay for Zoo special events?” open=”true or false” icon=”comment”]It depends on the event. Most special events that take place during regular Zoo hours are free to members. Members receive discounts for Boo at the Zoo and Breakfast with Santa. Watch your email for instructions on purchasing your discounted tickets.[/toggle][toggle title=”My child wants to have a birthday party at the Zoo and/or attend Zoo camp. Do members receive a discount?” open=”true or false” icon=”comment”]Zoo members receive discounts on birthday parties and on summer Zoo camp. However, keep in mind that birthday parties and Zoo camp frequently fill up very far in advance! [/toggle][toggle title=”How do I receive my discount at the gift shop and Rainforest Grill?” open=”true or false” icon=”comment”]Just show your membership card to receive your 10% discount at our gift shop or at the Rainforest Grill.[/toggle][toggle title=”Does my membership include tram rides?” open=”true or false” icon=”comment”]All our memberships include unlimited complimentary tram rides when the tram is running on its regular schedule. Just show your membership card to the tram driver. Please do keep in mind that the tram is first-come, first-served and may be quite full on busy days.[/toggle][toggle title=”My child is visiting the Zoo on a school field trip. Does he/she have to pay admission?” open=”true or false” icon=”comment”]No. Just provide your child’s school with a copy of your membership card, and your child will be admitted at no charge.[/toggle][toggle title=”How can I have my membership questions answered?” open=”true or false” icon=”comment”]You may call our membership coordinator at (812) 435-0816 (Monday through Friday), or email membership@meskerparkzoo.com. You may also call the Zoo’s main number at (812) 435-6143; we are open seven days a week including holidays. If you are on grounds, stop by the membership office at the front gate… or ask any other Zoo staff member you can find! We will do our best to help you find an answer.[/toggle][/tab]
[tab title=”Zoo Membership Policies”][toggle title=”How long is my membership valid, and how can I find out when it expires?” open=”true or false” icon=”comment”]Depending on the membership term selected at time of purchase, your membership is valid for one year or two years from the date of purchase (or, in the case of a gift card, from the date of redemption). Expiration dates are listed on digital cards. For wallet-key-fob cardholders, you may contact our membership coordinator at (812) 435-0816 or membership@meskerparkzoo.com to check your expiration date, or inquire at our front gate in person or by calling (812) 435-6143. [/toggle][toggle title=”Can I change one of the named adults on my membership?” open=”true or false” icon=”comment”]No, our memberships are for specific named adults and are non-transferable. If you need to change a name, you may renew your membership early. (We will extend the expiration date, so you won’t “lose” any time.) Children are included with your family, grandparent or zookeeper membership as long as they are under 18 and live in the same household.[/toggle][toggle title=”I’ve decided I won’t be using my membership. Can I give it to someone else or obtain a refund?” open=”true or false” icon=”comment”]No, our memberships are non-refundable and non-transferable. Remember, even if you are moving out of the area, you may be able to use your membership to receive free or discounted admission at another Zoo. (Click here for a list.)Your membership dollars help us provide the best possible care for our animals, construct new exhibits, and participate in global conservation efforts, so those funds are never “wasted”![/toggle][toggle title=”I have not used my membership in a few months. Can I get an extension for the time I didn’t use it?” open=”true or false” icon=”comment”]While we wish members visited weekly, we cannot assign credit for those who have not used their membership. Even if you have lost or have not yet received your cards, you are always able to visit the Zoo by providing your name and a photo ID at the front gate.[/toggle][toggle title=”I have recently moved/have a new email address. How do I update my record?” open=”true or false” icon=”comment”] Please send an email to membership@meskerparkzoo.com with your full name, member number and new contact information.[/toggle][toggle title=”Another adult will be bringing my children to the Zoo. How does that work?” open=”true or false” icon=”comment”]Your children will be admitted free. It’s best if the adult accompanying them (caregiver, grandparent, neighbor, etc) can bring a copy of your membership card; however, we can look up the membership if necessary. The adults themselves will need to be members or pay general admission. A flexible option for some families is our Zookeeper membership ($75), which includes four one-day admission tickets that can be used by anyone not on your family membership.[/toggle][toggle title=”What if my card is lost or stolen?” open=”true or false” icon=”comment”]If you believe your card was stolen, please contact us immediately at (812) 435-0816 or (812) 435-6143, or membership@meskerparkzoo.com.[/toggle][toggle title=”Membership Abuse Policy.” open=”true or false” icon=”comment”] Membership cards and benefits cannot be shared with individuals not named on the account. We reserve the right to terminate/revoke any membership for misuse or failure to abide by membership and/or Zoo policies.[/toggle][toggle title=”Do I need to show a picture ID?” open=”true or false” icon=”comment”]A picture ID is required when purchasing a membership or requesting a replacement card. We also frequently spot-check IDs, so it’s best to be prepared and carry one with you into the Zoo. This prevents transfer of membership benefits to non-members and lost cards from being used by others.[/toggle][/tab][/tabgroup]
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